LEAD & COPPER RULE COMPLIANCE
KEEPING
DRINKING
WATER SAFE
Your utility’s top priority is keeping water quality safe.
As part of the EPA’s Lead and Copper rule revisions your utility is required to identify and catalogue the service line from the water meter to your home or business. You may receive a notice stating that the service line material is unknown. This means although construction and maintenance records have been reviewed it is not apparent if the line is made of PVC, lead, galvanized steel, copper, or some other material. Lead service lines were prohibited in 1988, however, there is still a chance that galvanized lines still exist. If you received a notice stating that your service line is unidentified and you are able to identify the type of service line at your address, please fill out the LSL form on this website and submit. Your information will be added to the utility files. We appreciate your cooperation.
What is a Service Line?
A service line is an underground pipe that connects your property to the Utility’s water main.
Frequently Asked Questions
How do I identify my service line?
The first step is to locate the water meter box in the front yard of the property, close to the street near the curb or sidewalk. The water meter box contains the water meter that supplies water to a building. Be careful not to damage your water meter after locating your pipe material.
This photo shows the location of the utility shut off valve, water meter and beginning of the customer side service line.
Then, locate the spigot with a shutoff valve on an external wall of the building. This is the point that water enters the building.
Then, locate the spigot with a shutoff valve on an external wall of the building. This is the point that water enters the building.
This photo shows the customer side spigot and shutoff valve.
Next, identify your service line material. In the pictures below you will find different methods used to verify material type.
Lead Pipe
Next, identify your service line material. In the pictures below you will find different methods used to verify material type.
Lead Pipe
If the scraped area is shiny and silver it is likely lead. A magnet will not stick to lead pipe.
Copper Pipe
Copper Pipe
If the scraped area is copper colored the line is likely copper. A magnet will not stick to a copper pipe.
Galavanized Steel Pipe
Galavanized Steel Pipe
If the scraped area is dull gray the line is likely galvanized. A magnet will stick to galvanized pipe.
If my service line is lead what do I do?
Fill out the LSL form and submit online.
Service lines determined to be lead or galvanized on the utility side of the meter will be replaced according to EPA mandates. Arizona's Department of Environmental Quality (ADEQ) is expected to propose changes to Arizona law to incorporate the LCRI in 2025. The goal of the EPA is to have every utility with no lead or galvanized material by 2037.
At this time there is no funding available to replace service lines on the customer side of the meter if it is determined that the line consists of lead or galvanized materials. The need for funding to replace service lines on the customer side is being evaluated by several government agencies. However, no further information is available at this time.
Service lines determined to be lead or galvanized on the utility side of the meter will be replaced according to EPA mandates. Arizona's Department of Environmental Quality (ADEQ) is expected to propose changes to Arizona law to incorporate the LCRI in 2025. The goal of the EPA is to have every utility with no lead or galvanized material by 2037.
At this time there is no funding available to replace service lines on the customer side of the meter if it is determined that the line consists of lead or galvanized materials. The need for funding to replace service lines on the customer side is being evaluated by several government agencies. However, no further information is available at this time.
Where can I get more information about my drinking water?
Read your utility’s Consumer Confidence Report, located on your utility page under ‘Water Quality Reports’.
How do I contact the utility about my service line material?
Before contacting the utility follow the steps to identify what the service line on the customer side of the meter is. Fill out the LSL form and click submit. Please note that customer service representatives will not be able to answer questions about your unknown service line.
How do I test my water for lead?
Customers can contact the labs listed below or visit the Arizona Department of Health Services for a list of labs certified to perform lead testing at www.azdhs.gov
LAB
LAB
- Mohave Environmental Labs
Bullhead City, AZ
(928)754-8101 - Inner Basin Environmental, LLC
Flagstaff, AZ
(928)440-5168 - Nortest Analytical
Flagstaff, AZ
(928)774-2312 - Mohave Environmental Labs
Holbrook, AZ
(928)754-8101 - Inter Ag Services
Phoenix, AZ
(602)273-7248 - Turner Laboratories, Inc.
Tucson, AZ
(520)882-5880 - Black Labs, LLC.
Tucson, AZ
(928)985-9399
Resources
Protect Your Tap: A Quick Check for Lead https://www.epa.gov/ground-water-and-drinking-water/protect-your-tap-quick-check-lead
For more information on facts and advice on home water filtration systems visit the EPA’s https://www.epa.gov/water-research/consumer-tool-identifying-point-use-and-pitcher-filters-certified-reduce-lead
For information on sources of lead that include service lines and interior plumbing visit the EPA’s
https://www.epa.gov/ground-water-and-drinking-water/basic-information-about-lead-drinking-water#getinto
If you are concerned about potential exposure visit the EPA’s https://www.cdc.gov/lead-prevention/hcp/clinical-guidance/?CDC_AAref_Val=https://www.cdc.gov/nceh/lead/advisory/acclpp/actions-blls.htm
