SCAM ALERT: Southwestern Utility Management wants you to be aware of an ongoing phone scam in which callers falsely claim to be employees of your Water Utility Company. Be advised that Southwestern Utility Management employees will never ask for your payment information over the phone. For questions or concerns please contact customer service at 520-624-1460.
“The mission and goal of Southwestern Utility Management, Inc. is to provide quality comprehensive administrative and operational services to community and private water companies in Arizona.”
What we do for you:
We serve as certified water operators providing total management services to keep the systems operational and in compliance with current ”Arizona Department of Water Resources,” “Environmental Protection Agency” and “Arizona Department Environmental Quality” rules and regulations.
The following is a list of our standard services that are provided under our typical service contract.
24/7 contact number for water customers for questions/complaints/emergencies
New service connections and meter installations
Routine and emergency maintenance and repair
Water sampling and compliance tracking
Monthly water usage activity report
Account billing and collections
Banking and monthly reports
Meter turn-on and turn-offs
Meter reading
Additional services available:
Complete accounting available from “accounts payable” through “general ledger trial balance”
Rate review and Arizona Corporation Commission rate increases
Leak detection analysis/network analysis
Line extension agreements
In order to provide the above listed services, Southwestern Utility Management, Inc., owned by Bonnie O’Connor, works closely with several top-notch Tucson engineering firms to provide total water systems management, operations and line extensions.
Construction services for installation of distribution systems and pumping/storage facilities
Master planning, including future capital improvement costs
Design of pumping, storage and distribution facilities
Note: If you are subject to having your water shut off due to Non-Payment
Please be advised you are in violation of ACC regulation # R14-2-409.C - All bills for utility services are due and payable when rendered. Any payment not received within 15 days from the date the bill was rendered shall be considered delinquent.
All payments must be in the Tucson Office on or before 4:00 pm, the day prior to the scheduled disconnection.
All payment arrangements must be made with the Tucson office on or before 4:00 pm, the day prior to the scheduled disconnection. 800-315-5333 or 520-623-5172.
In the event the service is terminated , A reconnection fee must be paid in addition to the total balance due; and in the event you do not a have a security deposit on record for utility service, a deposit may be required to be paid before utility service will be re-instated.
TECHNICIANS DO NOT ACCEPT PAYMENT IN THE FIELD. WATER SERVICE WILL BE RESTORED ONLY AFTER PAYMENT IS RECEIVED IN THE TUCSON OFFICE. WATER SERVICES WILL BE RESTORED THE NEXT BUSINESS DAY(EXCLUDING WEEKENDS AND HOLIDAYS).
